Memories

Tickets reporting

Ticket introduced a new core model for Intercom to report on. This was the opportunity to create a report in relationship to the team to design tailored metrics for this use case and extend existing products such as Custom reports.

(2022)

Conversational Support Funnel

Displaying the value of running Intercom to justify the cost of running it. This emphasis the value of automated/self-serve support and surfaces the area where the customer is lacking preparation.

(2021)

Custom reports

Empower customers to create their own reports by creating and modifying reports to contain the metrics they need, with the right filters and breakdowns.

(2020)

CoderDojo projects page

Homepage for CoderDojo tutorials on RaspberryPi projects website.

Listing of the entry-level projects and random projects for content discovery purpose. Sprinkled with a couple of CTA for various personas to link it to the rest of the CoderDojo universe.

(2019)

CoolestProjects homepage

Homepage for the CoolestProjects event happening in Ireland, UK and USA.

The goal was towards delivering the dates and redirecting the users towards their local event and offering most of the navigation path for parents, attendees and sponsors.

(2019)

Zen user dashboard

Creation of a landing page for new and returning registred users, displaying events to come or CTA corresponding to their persona.

Several layers of information, from learning content to news and evolution of their kids or Dojo.

(2019)

CoderDojo website

CoderDojo website has a goal of explaining what we do first and what the visitor can do at a local level.

CTAs are aimed at both parents and volunteers.

(2018)

Zen booking flow

Renewal of the booking flow on Zen, CoderDojo's community platform.

Inline registration for first-time users, automatic matching of options depending on the persona

(2018)

Zen "find a Dojo" flow

New facade for the entrypoint as a parent: finding a Dojo.

Partial geolocalisation and multi-level search through a single text-field. Information is displayed regarding the activity of the club in order to invite the user to select those active first.

Information on the Dojo page depends of the activity of the club, from latest event to next to come, as well as location and sponsors

(2018)

Coolest Projects registration platform

Platform of registration of participants for the Coolest Project event

Multi-user creation of projects, with several export to be usable on the day (check-in, lanyard generation, google docs). Optimized to be easy to register and for non-returning users, with a magic-link authentication scheme.

(2017)

Zen "start a Dojo" flow

Renewal of the wizard to register a Dojo on Zen, CoderDojo's community platform.

Non blocking multi-step form, letting the user coming back if the information cannot be filled on the spot. Tooling added as a backoffice to verify those applications, complemented with information coming from several sources.

(2017)

Zen polling system

Two step reporting, email followed by SMS if unanswered.

Mono-question poll that could be filled by text, displayed realtime and measured over time.

(2017)

Online credit card registration

Registration and renewal of online credit card, with pair to pair money transfer.

(2015)

TN blog

Redesign of the blog to put the latest content first and color-code the category it's related to.

(2014)

TN forum

Redesign of the forum to a more urban color code. Cross-feeding of information from the blog as well as quick-access links to important topics.

(2014)